Refund policy

Welcome to NexaTrend.shop. We want our customers to have a smooth shopping experience. Please read our refund and return policy carefully.

1. Return Eligibility
Products can be returned only if:
- The item received is damaged
- The wrong product was delivered
- The product is defective

2. Return Request Time
Customers must contact us within 3 days of delivery to request a return or refund.

3. Non-Returnable Items
We do not accept returns for:
- Used products
- Products damaged by the customer
- Items returned without original packaging

4. Refund Process
Once your return request is approved and the product is inspected, the refund will be processed within 5-7 business days.

5. Cancellation Policy
Orders can only be canceled before they are shipped.

6. Contact Us
For refund or return related questions, contact us:

Store Name: NexaTrend.shop
Email: support@nexatrend.shop
Customer Support: Available via Contact Us page